Patients accuse Erwin medical clinic of abrupt closure, withholding medical records | WJHL

ERWIN, Tenn. (WJHL) – A Information Channel 11 investigation uncovered that people are accusing an Erwin health care clinic of withholding their healthcare records.

Individuals of Bradshaw Family members Healthcare, a healthcare provider found in downtown Erwin, say it shut down abruptly in July.

William Wilson was a patient for a couple of months at the clinic, and he states when he confirmed up for a July appointment, the doors were locked.

“We tried to get in touch with the clinic. We ended up told it shut unexpectedly. It grew to become shocking soon after two weeks and there was no reaction, no conversation,” William Wilson explained.

He and his spouse Phyllis say they experience helpless. They accuse the clinic of ‘radio silence’ and withholding their clinical data.

“They abandoned their individuals,” explained Phyllis Wilson. “People need to get their information. They require to get their health care, and they just cannot do that. We are becoming held hostage by this clinic.”

“Every time we’d phone, we’d get voicemail,” reported William. “Every time we’d go by the office environment, it was locked restricted.”

Information Channel 11 confirmed these claims, contacting the cell phone variety outlined online for the clinic. The line simply just rings and alerts that the voice mailbox is comprehensive. Wednesday, the clinic was locked up when a information crew stopped by.

Affected person Katherine Pierce was also knocking on the door of the clinic Wednesday afternoon.

Though she declined to be interviewed on camera, she told News Channel 11 that she was a patient of Bradshaw Spouse and children Health care for two a long time. Pierce has been striving to contact the clinic and get her clinical records for much more than a thirty day period.

“I obtained no see at all. None,” said Pierce. “It’s frustrating and depressing. This is professional medical treatment, and it is required.”

Pierce claimed even though no 1 from the clinic alerted her to the closure, she was curious as to why her most new prescription was crammed for a 3 months offer.

“They have been at the very least making an attempt to acquire care of me, I guess. Make certain I had my treatment,” reported Pierce.

She stated until eventually the clinic’s closure, she was pleased with the treatment they supplied.

“I had no concerns as a affected individual. I considered it was fantastic care, I had no issue at all. The staff was excellent. I just really don’t recognize what took place,” mentioned Pierce.

“There’s been no reaction. None. Absolutely none,” William Wilson claimed of his recurring attempts to get in speak to with any person at the clinic since July.

Almost nothing is outlined on the clinic’s web site about a closure, and there is no signal on the doorway with an explanation.

“It’s been pretty aggravating,” said Phyllis Wilson.

Time is operating out for sufferers in important need to have of treatment. William Wilson is diabetic.

“So I’m at a stage where 3 or four of my prescriptions have operate out, and I can’t get them refilled,” he explained.

“We maintain hitting the identical roadblock that with out professional medical documents, no person will see him,” Phyllis extra.

According to Tennessee legislation, a well being care supplier need to give a duplicate or summary of a patient’s healthcare information in just 10 times of acquiring a ask for in composing. If a provider fails to comply, the legislation states they are subject matter to disciplinary actions that consist of sanctions and a monetary wonderful.

The Wilson household stated they want the condition to stage in and consider action.

“We just can’t believe that this could take place. It shows absolute disregard for the wellbeing of the sufferers, the dignity of the health-related career and the ties that bind the group together,” explained William.

News Channel 11’s attempts to arrive at any individual with Bradshaw Loved ones Professional medical by cellular phone, e mail and in-individual Wednesday for rationalization all went unanswered.

The Tennessee Office of Wellbeing (TDH) could not present considerably facts and did not ensure if it was aware of Bradshaw Relatives Medical’s closure.

A TDH spokesperson clarified that if disciplinary steps were to be taken in opposition to the clinic, that info would be launched in its disciplinary actions studies, issued on the 15th of each thirty day period.

“Complaints against wellbeing care companies are confidential in Tennessee, until and until eventually a complaint qualified prospects to the submitting of official disciplinary costs by a Well being Specialist Board,” a spokesperson verified.

The months of July and August demonstrate no disciplinary motion reviews against Bradshaw Spouse and children Health-related.

“Any member of the public can file a complaint with the Department if they come to feel that a health care skilled has violated their exercise act or guidelines of their occupation,” the TDH spokesperson additional.